Contents
Who Operates This Platform
8www o operates the online casino and sports betting platform accessible at 8wwwo.biz. When this policy says "we," "us," or "our," it means the 8www o platform team. When it says "you," it means any visitor, registered member, or VIP player who accesses our services.
This policy covers the website at 8wwwo.biz, the 8www o Android app (version 3.9.2), and any related customer support channels. It does not cover third-party game providers such as Evolution, JILI, FA Chai, CQ9, or KA Gaming — each of them operates under their own data terms.
Data We Collect
We collect only what is necessary to run a secure, fair, and compliant gaming platform. The table below summarises each category.
| Category | Examples | Collected When |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Account registration and KYC verification (required before first withdrawal) |
| Contact | Mobile number (used as login), account username | Registration form |
| Financial | bKash / Nagad / Rocket / Upay wallet number, Bank Transfer details, deposit and withdrawal records | Each deposit or withdrawal transaction |
| Device & Network | IP address, device type, OS version, browser/app version | Every session (automatic) |
| Activity | Games played, bets placed, session duration, bonus use | While using the platform |
| Support | Chat transcripts, screenshots you share, your questions | When you contact 24/7 Live Chat |
We do not ask for your email address at registration. Your mobile number is the primary identifier on this platform.
Why We Collect It
Every piece of data we collect serves a specific purpose. Here is a plain-language breakdown:
- Running your account. We need your name, mobile number, and password to let you log in, place bets, and claim bonuses.
- Processing payments. Your bKash or Nagad wallet number is required to send withdrawals, which typically arrive within 42 minutes of approval.
- Identity checks (KYC). Bangladesh regulations require us to confirm your identity before your first withdrawal. Accepted documents: National ID Card (NID), Passport, or Driving Licence. Review takes up to 12 hours.
- Fraud and security. IP addresses and device fingerprints help us detect unusual login patterns and protect your funds.
- Responsible gaming. Activity data lets us flag potential problem gambling and enforce our 18+ policy.
- Customer support. Support agents need your account history to resolve disputes quickly.
- Platform improvements. Aggregated, anonymised session data helps us fix bugs and improve the mobile experience.
When Data Is Shared
We do not sell your personal data to third parties. We share it only in these limited situations:
Game Providers
When you launch a game by Evolution, JILI, FA Chai, CQ9, or KA Gaming, your session token and bet data are passed to that provider to run the game engine. They receive no more than what is technically required for the round to function.
Payment Processors
Your wallet number and transaction amount are shared with the relevant mobile banking service (bKash, Nagad, Rocket, Upay) or bank solely to execute the transfer. We do not store your full mobile banking PIN or one-time passwords.
Legal Obligations
We will disclose data to law enforcement or a court if compelled by a valid legal order. We will notify you where permitted by law.
Business Transfers
If the platform is acquired or merges with another entity, your data may transfer to the new operator under equivalent privacy protections. We will post a notice at least 30 days before such a transfer.
8www o Payment Data and bKash / Nagad
Deposits on 8www o typically clear within 5 minutes. Withdrawals are usually processed within 42 minutes, subject to KYC status. The minimum deposit is ৳450 and the minimum withdrawal is ৳600. The maximum you can withdraw in a single day is ৳2,45,000.
Your wallet number is stored in encrypted form. We use it only to initiate outbound transfers. We never share it with advertisers or unrelated third parties.
Cookies and Tracking
We use a small number of first-party cookies and local storage entries. These fall into three categories:
- Essential cookies. Keep you logged in during a session. Without these, the platform cannot function.
- Analytics cookies. Record which games are opened, how long sessions last, and which pages are visited. Data is aggregated and not tied to your identity.
- Preference cookies. Remember your language and display settings inside the app.
We do not use third-party advertising cookies. You can clear cookies from your browser or Android app settings at any time; this will log you out of your session.
How Long Your Data Stays With Us
Different data types have different retention periods, depending on legal requirements and operational need:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity and KYC documents | 5 years after account closure | Anti-money laundering compliance |
| Transaction records | 5 years | Financial audit requirements |
| Bet and game history | 2 years | Dispute resolution |
| Live chat transcripts | 1 year | Quality assurance and disputes |
| Device and IP logs | 90 days | Fraud investigation window |
After these periods, data is deleted or fully anonymised. If you request account closure, we begin deletion of non-legally-required data within 30 days of the request.
Your Rights as a Player
You have the following rights over your personal data held by 8www o. To exercise any of them, contact our 24/7 Live Chat team:
- Access. Request a copy of the personal data we hold about you.
- Correction. Ask us to fix inaccurate or outdated details (for example, a changed mobile number).
- Deletion. Ask us to delete your data, subject to legal retention obligations described above.
- Restriction. Ask us to pause processing while a dispute is under review.
- Portability. Receive your account data in a machine-readable format (CSV or JSON).
- Objection. Object to any processing that is based solely on our legitimate interest rather than a legal requirement.
We aim to respond to all data requests within 14 calendar days. Complex requests may take up to 30 days; we will notify you if that is the case.
Security Measures We Take
Protecting your data is a core responsibility, not an afterthought. Our current measures include:
- TLS 1.3 encryption on all connections between your device and our servers.
- AES-256 encryption for stored sensitive fields (wallet numbers, ID document images).
- Two-factor authentication available for account login.
- Automated alerts for logins from new devices or unusual IP addresses.
- Quarterly penetration testing by an independent security team.
- Strict role-based access control: support agents can see only the data needed to resolve your query.
No system is completely impenetrable. If a data breach occurs that is likely to harm you, we will notify affected players within 72 hours of discovering the incident.
Players Under 18
8www o is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact Live Chat immediately. We will close the account and delete all associated data within 48 hours of a confirmed report.
Updates to This Policy
We may revise this Privacy Policy to reflect changes in our services, technology, or legal requirements. When we make material changes, we will display a notice inside your account dashboard at least 7 days before the new version takes effect. Continuing to use the platform after the effective date means you accept the updated terms.
Minor editorial fixes (correcting typos, clarifying existing language without changing meaning) will be applied immediately without prior notice.
Get in Touch
If you have a question about this policy or want to exercise a data right, reach our team through 24/7 Live Chat available on every page of the platform. There is no support email address; Live Chat is the fastest and most secure route. For formal legal correspondence, use the postal address listed in our Terms of Service.
Our support team operates around the clock, every day of the year. Response times via Live Chat are typically under 5 minutes.
Have questions covered? Open your 8www o account and start playing — or return to the homepage to explore games and promotions.